Delete your data
How to delete the data XLitePlayer keeps on your TV and on our server.
You can delete your data whenever you want. There are two parts: what is on your TV and what is on our server.
On your TV
Your provider username and password, favorites, history, progress and settings are stored only on the TV.
- To remove a saved account: on the sign-in screen select "LISTA DE USUARIOS" (user list), then "Quitar" (Remove) under the account.
- To delete everything: uninstall XLitePlayer from your TV's app menu.
On our server
- Write to soporte@xliteplayer.com with the subject "Delete my data".
- Include the MAC or installation ID shown on XLitePlayer's sign-in screen.
- We will delete that TV's data (identifier, model, access periods, acceptances and sessions) within 30 days and confirm it by email.
Please note
- We do not store your provider username or password, so there is nothing to delete about them on the server.
- Technical logs are deleted automatically within 30 days, and backups after 14 days.
- We only keep the record of access used by your provider, which can no longer identify your TV.
- If you open XLitePlayer again afterwards, the TV will register as a new one.
More details in the Privacy Policy.